Terms & Conditions

1. Detailed description of goods and/or services
Grid Control Technologies (Pty) Ltd is a business in the Computer and Related activities industry that provide metering hardware and software to developers as well as smart metering services.

2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within one day and delivery confirmed by way SMS.

3. Export restriction (Optional)
The offering on this Application is available to South African clients only.

4. Return and Refunds policy
Grid Control Technologies (Pty) Ltd does not supply physical goods, only facilitates financial transactions for smart metering. Any refund for wrong payments will be done via EFT to the client. There is no cost for this to the client.

5. Customer Privacy policy
Grid Control Technologies (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za

6. Payment options accepted
Payment may be made via Visa and MasterCard.

Applicable fees:
- EFT – No Cost from GCT – Any cost applicable as charged by Paying party’s own bank. Payments made from another Bank could take between 24 – 48 Hours to reflect against the Wallet
- Instant EFT – No Cost from GCT – Any cost applicable as charged by Paying party’s own bank.
- Cash deposit – In Branch or ATM – Cash handling fees as charged by the Bank.
- Pay app using PAYGATE – 3.45 % of transaction – Platform Convenience Charge – Irrespective from which bank payments are made, it reflects immediately in nominated wallet

7. Card acquiring and security
Card transactions will be acquired for Grid Control Technologies (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to https://www.paygate.co.za to view their security certificate and security policy.

8. Customer details separate from card details
Customer details will be stored by Grid Control Technologies (Pty) Ltd separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to https://www.paygate.co.za .

9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

10. Responsibility
Grid Control Technologies (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this application, customer service and support, dispute resolution and delivery of goods.

11. Country of domicile
This website is governed by the laws of South Africa and Grid Control Technologies (Pty) Ltd chooses as its domicilium citandi etexecutandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Route 21 Office Park
Regency Terrace Block B
81 Regency Drive
Irene
Pretoria
0062
Gauteng
South-Africa.

12. Variation
Grid Control Technologies (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company information
This website is run by Grid Control Technologies (Pty) Ltd (Pty) Ltd (Private Company), based in South Africa trading as Grid Control Technologies (Pty) Ltd and with registration number 2010/018521/07 and V Mufamadi (Director(s)/Member(s)/Owner(s)).

14. Grid Control Technologies (Pty) Ltd contact details

Physical Address:

Route 21 Office Park
Regency Terrace Block B
81 Regency Drive
Irene
Pretoria
0062
Gauteng
South-Africa
Email: support@gridcontrol.co.za
Telephone: 012 247 5111 or 0861 428 428